CRT says you don’t have the right travel pattern

There is no where in law which states any particular travel pattern you much travel in. However the Canal and River Trust (CRT) will sometimes use the way you have travelled to say that you are not travelling lawfully. If they think you have stayed too long in one area going in-between places or even just doing a u-turn, they might see you as in the wrong. However, CRT might concede to your argument if you can prove that they have gotten your pattern of movement wrong.

The first thing you should do is get all the sighting data that CRT have of your boat. To do this email the following email address to request your sighting data: Aileen.O’Connor@canalrivertrust.org.uk. Here is a template letter Request sighting data.

Then compare CRT’s sighting to where you believe you were. To understand what CRT sightings mean, use this link:

https://canalrivertrust.maps.arcgis.com/apps/MapTools/index.html?appid=b46e3e0bda4a44a0be267df7674139a5

If CRT has got it wrong, email them saying they have got it wrong and show them the evidence. Here is a template letter Sighting data is wrong. Evidence can include the following but are not necessary exclusive to:

  • Log book of where your boat was

  • Dated pictures of your boat in an area

  • GPS of your boat

  • Receipts from local shops

  • Tube/train tickets from the local area

  • Witness statements

After submitting the evidence to CRT, they may then take your sightings into account and this might prove to them that you have travelled ‘in the correct manner’.

CRT might take it more seriously if you make a formal complaint. If your complaint goes far enough in the complaints procedure then it will go to the ‘independent’ Waterways Ombudsman. Click here for a template complaint letter for them getting your sighting data wrong. Click here for a template complaint letter for your restricted licence Level 1 Complaint_Restricted licence . And here is CRT’s complaint procedure https://canalrivertrust.org.uk/contact-us/making-a-complain

And a help sheet for writing complaints How to use CRT complaints procedureV2 26-2-15.

If you would like any help with any of this, you can contact a caseworker by emailing nbta.london.caseworker@gmail.com or ring 07974298958.

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