Useful emails
NBTA London
nbtalondon@gmail.com
Caseworker NBTA London group
nbta.london.caseworker@gmail.com
01615431698
Monday to Saturday 8:30am to 9:30pm and on Sundays 8:30am to 5pm
NBTA
secretariat@bargee-traveller.org.uk
0118 321 4128
CRT
The chief executive of the Canal & River Trust
richard.parry@canalrivertrust.org.uk
CRT Welfare Officer
sean.williams@canalrivertrust.org.uk
Head of Customer Services
ian.rogers@canalrivertrust.org.uk
Head of Boating
Jon.Horsfall@canalrivertrust.org.uk
CRT’s Relationship, Policy and Strategy Manager
Matthew.Symonds@canalrivertrust.org.uk
Subject Access Requests
information.request@canalrivertrust.org.uk
Complaints
customer.feedback@canalrivertrust.org.uk
Boating Co-ordinator
Aileen.O’Connor@canalrivertrust.org.uk.
Rachel.Hayward@canalrivertrust.org.uk
customer.services@canalrivertrust.org.uk
Customer Service Co-Ordinator
Sarina.young@canalrivertrust.org.uk
(Person to get your signing from)
Enforcement (what CRT now calls Boat Licence Customer Support)
Head of Enforcement
matthew.aymes@canalrivertrust.org.uk
Enforcement Operations Manager
paul.griffin@canalrivertrust.org.uk
Non-london enforcement officers:
London
Enquiries.londonsoutheast@canalrivertrust.org.uk
London.southeast@canalrivertrust.org.uk
enquiries.london@canalrivertrust.org.uk
Boating and Customer Service Manager for London and South East
Sarah Lee
Head of London & South East Operations at Canal & River Trust
charlotte.wood@canalrivertrust.org.uk
Boating Manager for the London & South-East Region
Enforcement now called Licence Support
Enforcement officers change from time to time, check here for changes: https://canalrivertrust.org.uk/enjoy-the-waterways/boating/licence-your-boat/boat-licence-customer-support-team/contact-your-local-officer#London
Enforcement Supervisor (London Region)
Simon.Cadek@canalrivertrust.org.uk
Supervisor London & South East region – West London & Grand Union and South Oxford canals
phillip.brogan@canalrivertrust.org.uk
Enforcement Officer (Upper Lee & Stort)
Kevin.O’Neill@canalrivertrust.org.uk
Enforcement Officer ( Lee Navigation (Fieldes Weir to Markfield Park )
nicholas.wattam@canalrivertrust.org.uk
Enforcement officer (Limehouse Cut, Limehouse Basin, Hertford Union (aka Ducketts), Lee Navigation(Three Mills to East Wick)
Andy.Philips@canalrivertrust.org.uk
Enforcement officer Lee Navigation (Homerton Wharf to Springfield Park)
Cheryl.Radley@canalrivertrust.org.uk
Enforcement Officer (Regents Canal and Paddington Arm Kensal to Paddington)
Vacant
Enforcement Officer (Grand Union Canal (Cosgrove to Hunton Bridge)
Anthony.Jenkins@canalrivertrust.org.uk
Boating Coordinator (Brentford)
Kelly.Shields@canalrivertrust.org.uk
Boating Coordinator (Enfield)
Viktorija.collins@canalrivertrust.org.uk
Conor Duffy – Data Collector (Central & West London)
John Camfield – Data Collector (East London)